You have the right to return the jewelry - products you purchased within 14 days from the date of receipt, together with their packaging and accompanying documents, such as the purchase receipt, warranty, etc. For product returns, please contact us before shipping by phone: 210 3224536, or by email: firstname.lastname@example.org.
You also have the possibility to change the product within 14 days of receiving it with any other piece of jewelry of your choice of the same value as the first or greater. In the above case of product return and exchange, the products that were manufactured exclusively for you are excluded and cannot be returned or replaced.
Jewelry being returned must be in its packaging in the condition it was delivered to you, unused. They should also be well packed so that they are not damaged during transport and for your better service. Jewelry that is returned and does not meet the above terms and conditions for returning products will not be accepted. In any case, however, you bear the shipping and return costs of the replaced product.
Regarding branded products, such as watches, etc., the respective agencies are responsible for any damage.
In case of returning a product and not replacing it with another, the company will pay the amount of your order within 5 working days from the day of receipt to your bank account, simply indicating to us the IBAN (GR……………… …) of your account. The shipping and return costs of your order will be deducted from the amount deposited into your account.
When returning rings with a final value of more than €200 for the differentiation of their number (of the ring) and resending them to their owner (for the first time) the cost is zero, as long as the return is made with one of the companies we cooperate with .